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Return Policy
General Item Return Policy
Most items shipped from liorawe can be returned within 7-14 days after delivery, or 14 days after shipment if the delivery date cannot be confirmed. You will receive a shipment confirmation email with your order details after dispatch. Certain products may carry separate return rules and requirements.
Please reach out to our team prior to returning defective goods to obtain the official return address and instructions. All return shipping fees are borne solely by the customer, and the company will not cover any return-related costs.
30 DAY PRODUCT GUARANTEE
If your item arrives damaged, incorrect or malfunctioning, you are covered by our 30-day guarantee policy. Please follow the steps below:
1. Within 30 days after product receipt, contact us with photos or videos describing the issue, and state your request for either a refund or replacement.
2. Our team will review your submission and contact you if additional details are needed.
3. Once your request is approved, we will process your refund or resend a new item, and you may be required to return the original product.
Where do I send returns?
Please contact our Customer Service at support@liorawe.com to obtain the official return shipping address.
Refunds (if applicable)
After your returned package is received and inspected, we will email you a confirmation of receipt. We will also notify you whether your refund has been approved or declined.
If approved, your refund will be initiated and automatically credited to your original payment method within standard processing days.
Return Packaging Requirements
To guarantee smooth return processing and avoid transit damage, please comply with the following packaging standards:
Use Original Packaging (if possible): Return items with original boxes, bags, accessories, manuals and tags. If original packaging is unavailable, use a durable outer shipping box.
Protect the Item: Securely package goods to prevent shipping damage. Use bubble wrap or padding materials for fragile products.
Seal Securely: Seal the package tightly with sturdy packing tape. Do not use masking tape or paper envelopes for heavy items.
No Loose Items: All original accessories, parts and promotional gifts must be returned together with the main product.
Label Clearly: Paste the official return label or clearly mark the return address on the outer package. Do not stick labels directly on product packaging.
Avoid Prohibited Packaging: Do not use excessive tape that may damage items, or worn and damaged packaging boxes.
Important: Damage caused by improper or insufficient packaging during return transit may result in partial refund or return rejection. We recommend using trackable shipping and keeping your tracking number.
Late or missing refunds (if applicable)
If you have not received your refund, please first check your bank account, then consult your credit card company and bank for pending processing times. If the problem persists, contact our customer service at support@liorawe.com.
All returns are at the buyer’s own cost, and the company does not charge restocking fees.
Company & Return Information
MASA ONIS INC
30 N GOULD ST STE R
SHERIDAN, WY 82801
EIN:42-3854931
